Capturing Authorized Credit Card Payments for Orders

OVERVIEW

By default, an order will not chart a customer’s credit card until you capture the hold. This allows businesses to partially capture payment, partially ship an order, or modify an order before it gets processed.

HOW TO CAPTURE A HOLD

In the Order Manager you are able to sort through orders based on status, customer name, or date range.

Once a customer places an order on your site the system will “hold” the total amount of the order. To capture the payment or to make changes to the payment select the order.

Once you capture the amount held the customer’s card will be charged and the status of the order can be updated. If for any reason a customer needs to be refunded you can add the total refund here and add it back to the card used.

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