Reviews

Overview

The reviews view is where you manage all of the unapproved reviews that have been submitted in your store.  This is very similar to the product reviews page, but this one shows reviews for the entire store.  The product reviews page only shows reviews for that specific product.  On this page, you can view, edit, delete, and moderate all of the reviews your store has received for all products, until it's approved.  Once you approve the review, it will no longer appear here.

Requirements

The following prerequisites will be necessary to accomplish the goals of this article:

  • Have access to your Hotcakes store administration
  • Have product reviews enabled
  • Be aware of the best practices as it relates to product reviews

Getting Started

In order to be able to moderate reviews, they need to be enabled.  You also need to have at least one review placed in the site.

Reviews

You can moderate your reviews anytime by choosing "Reviews" from your "Catalog" menu.

When you first come to the reviews page, you should see a listing of the reviews that require moderation.  If you haven't enabled product reviews, or there aren't any to moderate, you'll see a message saying as much.

Once you have reviews to moderate, there will be a grid to help you moderate them.

Column Description
Rating This is the rating the customer gave the product, between 1-5, with 5 being the best.
Review Date This time stamp is the date and time when the customer submitted the review.
Product The name of the product will be displayed here.
Review The full text of the customer review will be displayed in this column.
Action The actions allow you to approve, edit, and delete the review - in that order.  If you click the first icon, the review will be approved immediately and the grid will update to remove the review from the listing.  The edit icon will allow you to first edit the review properties.  The final icon allows you to permanently delete the review.

Edit Product Review

If you choose to edit the review, you will be taken to the edit view, which is discussed in the product review documentation.

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