Shipping Method: UPS Freight


UPS is one of our built-in "live rates" shipping providers that you can use.  This is especially convenient for U.S.-based stores.  When you enable this provider, your shipping rates will be dynamically requested from UPS and displayed to your customers.  You should create a UPS method for each type of UPS service you wish to support.

The difference between this shipping method and the primary UPS shipping method is that this method is meant to be used exclusively for products in stores that require UPS's freight shipping services. Since they're both UPS-based, everything else is pretty much identical in functionality.


The following prerequisites will be necessary to accomplish the goals of this article:

Getting Started

In order for this shipping method to work, your products need to all have weights and dimensions assigned to them.  You'll also need to create your UPS account, if you haven't already done so.

Shipping Method: UPS Freight

In order to use this shipping method, you'll first need to navigate to the Shipping Methods page and then select UPS Freight as the shipping method.


When you manage this shipping method, you have some of the standard shipping method settings, as well as a number of local and global settings that are specific to UPS and UPS Freight.  This grouping of settings is local to this instance of the shipping method.  When you create another UPS shipping method, you'll have the opportunity to fill these in differently.


Setting Name Description
Name This is the language friendly name that you'll see in the shipping methods list, and your customers will also see this value in the checkout, receipt, and e-mail notifications.
Highlight Color By default, this value will be "None" but if selected, it will highlight this order in the order manager, when the customer chooses this shipping method during checkout.
Shipping Zone Choose the shipping zone that this method will be used with.
Adjust Price By In addition to the rate table below, you can specify an amount to add or remove from the total shipping rate.  This value can either be a currency value, or percentage, depending on the amount type you choose.  If you enter a negative value, the amount will be deducted from the shipping rate.
Available Services You have 4 different services available to you to choose from.  The available freight shipping services are described in detail on the UPS website.  (Special Note: LTL means "Less than TruckLoad.")
Payer Shipment Billing Option Every store is different in how their account and shipping is set-up both within Hotcakes and with UPS.  Choose the billing option that best matches your account settings: Prepaid, Bill to Third Party, or Freight Collect.  The first two should be self-explanatory.  Freight Collect is when the freight shipment collects payment upon delivery.
HandlineOne Unit Type Choose the appropriate handling method that you'll be primarily using for shipments, Carboy, Pallet, Skid, or Totes.

Global Settings

Most of the global settings you'll see below are common and shared with the standard UPS shipping method.  For more information on those fields and the registration process, please refer to that documentation article.  The remainder of this article will focus on the different fields only found in the UPS freight shipping method.


The following fields are unique to the UPS shipping method, as shown and described below.


Setting Name Description
Default Service Choose the service that this shipping method should default to.  This choice generally should mirror the options you previously selected.
Default Packaging The default packaging option should be selected to best match how the shipments will be packaged prior to pick-up.  This value will affect the live rates that are returned.
Default Freight Class The UPS freight class that you'll be using should be selected at this time.  If you're unsure of which freight class to select, you should contact your UPS account representative.

Additional UPS Freight Information

UPS Freight country or territory origins include US, CA & MX. The US territory means the contiguous 48 states of the US and Washington DC.  

Maximum LTL weight is 19,999 lbs.

LTL is:

  • > 100 lbs
  • < 20,000 lbs
  • On/in a pallet/skid, crate, carboy, tote
  • Adheres to the NMFC rules
  • BOL required
  • Limited liability according to NMFC (Read: limited insurance)
  • business to business
  • business to a residence or vice versa
  • Loaded w/ other freight and protected by being loaded 'high and tight'


  • Floor loaded or loose
  • More than 20 linear feet (This is "volume" or partial truckload)
  • Residence to residence* (Unless another service is used)
  • Insured at full value
  • Guaranteed freight to pick-up or deliver on any certain dates
  • On air ride trucks or blanket wrapped (White Glove shipments)
  • On the same truck from beginning to end
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